This page explains how to request a refund for "SSH Client Pro" (the "App") provided by CloudEx Inc. ("we", "us", or "our"). If you have any question about a refund, please contact us directly using the address below — you do not need to go through anyone else first.
Contact us for refunds
Email:
We respond to support enquiries within 3 business days.
What you pay for
SSH Client Pro itself is free to download. Premium is an optional one-time in-app purchase on Google Play that unlocks additional features. There are no subscriptions and no recurring charges, so there is nothing to cancel and you will not be billed again.
Our approach to refunds
Premium is digital content that becomes available as soon as the purchase is complete. Because of that, we do not offer refunds for change-of-mind requests (you changed your mind after purchase, bought it by mistake, no longer need it, and the like). Refunds are likewise unavailable where Premium works as specified but its scope differs from what you expected.
That said, if Premium does not work correctly from the time of purchase, we will issue a refund provided you contact us within 8 days of the purchase.
How to request a refund
- Within 48 hours of purchase you can use Google's own refund request (Google Play app → Payments & subscriptions → Budget & history → the order → Report a problem). Requests made in that window are handled entirely by Google.
- For purchases past the 48-hour window that fall under “Our approach to refunds” above, please email us at the address above within 8 days of the purchase. Including your device name, Android version, and the symptoms you are seeing helps us check faster.
- Please send your message from the Gmail address of the Google account you used to make the purchase. That address alone lets us locate your order — you do not need to find or send an order number.
- Once we confirm that your request is eligible, we will process the refund on our side. Depending on your payment method it may take several business days to appear on your statement. Google will also send you a separate confirmation email.
If the address you write from is not the one used for the purchase, please reply with the email address of the Google account used to make the purchase. Without it we cannot identify your purchase and cannot proceed.
After a refund
When a refund is issued, the Premium features are removed from the Google account used for the purchase.
If you have previously received a refund for Premium, any subsequent repurchase is not eligible for a refund.
Which purchases this covers
This policy covers purchases of Premium made through Google Play. Purchases made through any other channel are not covered.
Effective Date: September 29, 2026